Course introduction

Video 1 of 30
2 min 7 sec

Welcome to this Customer Service Level Two, video online course from ProTrainings.

Throughout this course, you will watch a series of videos, answer some knowledge review questions, and then finally take a short completion test. You can start and stop the course as often as you wish, and return exactly where you left off. You can also watch any of the videos again, at any time, during and after the course. The course can be viewed on any device, so if you wish, you can start watching it on your computer and finish it on your smartphone or tablet. You can click the corner in the video to pin the video to the top of your screen, so you can read the text while still watching the video. On each page of the course, there is text available to read about the subject covered, to further support the video, which you can view with subtitles by clicking the CC icon if you wish. There is also additional help available if you initially answer any of the questions incorrectly. Once you have passed the test, your completion certificate and other downloads will be available for you to print off. There are many resources and links to support your training, and these can be accessed from the course home page.

We are constantly updating our courses, so check back regularly to view any new material. We give you access to the course for eight months from when you started it, even after you have passed the test. We offer free company dashboards, so if you are responsible for staff training in your workplace and you would like more information on our company solutions, please contact us by email, phone, or use our online chat facility. This course may be delivered online, but we offer you a complete support package throughout your training. Finally, with all our online courses, you will receive an email every Monday morning to keep your skills fresh and see any new videos that we have added to the course. These emails also include news from our blog, and you can choose to receive them or stop them at any time.

We hope you enjoy your course and thank you for choosing ProTrainings. Good luck.