(16 Ratings)

Customer Service Level 2 (VTQ)

Improve your communication skills by learning great customer service techniques for both in person and digital! This course will enormously benefit any employee which deals with customers directly. It's so easy, just pay for your course online and start training!

This Course Includes:

  • Endorsed by Skills for Care & TQUK
  • 3.0 hrs CPD Certificate
  • Evidence Based Training Certificate
  • Instant printable wall certificate
  • 24/7 on-demand video
  • Access on mobile
  • Weekly refresher video
  • Expiration reminder
  • Student manual

Course Details

Video Playtime

1 hour and 31 minutes

Captions

English

Instructor

Keith Sleightholm

Audio

English

Customer Service Level 2 (VTQ) at a Glance

We have been recognised as an endorsed provider from Skills for Care, earning the prestigious distinction as a Centre of Excellence within training and health & social care.

Good customer service is vital and it applies to most businesses in one form or another.  Where staff adopt good customer service skills, it makes the workplace not only more productive but also a much better environment.  Customer service training is also ideal to increase working relationships between employees.

This ProTrainings qualification is suitable for learners wishing to improve their knowledge of the importance of customer service including how to satisfy customers’ expectations. It is designed for learners who deal with customers on a daily basis as part of their job role and is applicable to a variety of work environments.  

The course includes different scenarios to give examples of how situations get out of hand and how they can be resolved.

This qualification and most of the other ProTrainings qualifications are Endorsed by TQUK to show our commitment to extra levels of compliance and quality assurance.

Companies, organisations or agencies are encouraged to contact us for group discounts and information about onsite training and how our system can be used to track and monitor your staff training.


Frequently Asked Questions

Which occupations use this course?

The Customer Service Level 2 (VTQ) Course is perfect for:

  • Sales companies
  • Telesales
  • Medical staff
  • Reception staff
  • Shops
  • Banking
  • Staff training
  • Social care workers
  • Office staff
  • Any customer-facing employee

I want to complete a short practical module after completing the online course, is this possible?

We have a network of over 1000 approved and monitored instructors to deliver a short skill training session nationwide or we can come to your workplace to deliver the training. This blended training saves class time and provides the same qualification. Contact us on 01206 805359 to discuss your options.

What is CPD and why is having Certified CPD important?

CPD stands for Continuous Professional Development and is required in many business sectors. Even if you do not require a set CPD credit level, having Certifed CPD ensures the quality of training. ProTrainings are the highest gold standard of CPD ensuring that all courses are externally verified and mapped to the highest levels.

What is "SCORM ready" and will courses run on a LMS?

SCORM Ready means that online courses can run on any compatible Learning Management System (LMS). SCORM courses run seamlessly on your existing LMS system without a separate login so staff only login using the existing company system. ProTrainings online courses have an advanced SCORM ready system to give more features than any other company.