Take your customer service experience to the next level

Get online staff training and improve their attitude and positive customer interactions!

Three Easy Steps, One Exceptional Training

Getting started is easy, you can buy online and start now. If you need training for your business, contact us for group discounts.

1 Pay

Sign up, pay and start your training straight away or enquire for group rates. You will receive 8 months of access to the videos, a printable student manual, an optional weekly video refresher email and a 1-year certificate and 2 hours of certified CPD credits. Learn more

2 Pass

Take the video training and multiple-choice test. Don't worry, you get another try if you don't pass. And your progress is saved, so you can leave and come back as often as you like. Learn more

3 Print

Print your certificate and verified CPD time statement and that's it! Your training is complete until it's time to renew again. So you don't forget, we'll send you a reminder email when your training is expiring. Learn more

Customer Service Level 2 (VTQ)

Most businesses deal with customers in one form or another. Good customer service is an essential skill that will only improve and grow your business as well as making a much better work environment for the employees. 

In this course you will be shown real life  scenarios on how to deal with difficult situations at the workplace. 
After your training you will have the knowledge, skills and confidence on how to deal with day to day customer service roles and be able to satisfy the customers expectations. 

Customer Service Training Course Curriculum

In this course, you will learn great ways of improving your customer service when communicating both digitally and in person.

  • Understand the principles of customer service
  • Understand how customer needs and expectations are formed
  • Know the interpersonal skills and appropriate behaviour required in the customer service environment
  • Understand the principles of responding to customers’ problems or complaints

For full details of the contents of the online course visit the Customer Service Training page.

Learn about what our Customer Service training course can do for you

Who would benefit from Customer Service Training?

This course will benefit anyone who comminicates with customers in the work place. 
Examples of customer-facing roles: 

  • Sales companies
  • Telesales
  • Medical staff
  • Reception staff
  • Shops
  • Banking
  • Staff training
  • Social care workers
  • Office staff
Companies, organisations or agencies are encouraged to contact us for group discounts and information about onsite training and how our system can be used to track and monitor your staff training.

Let us solve your training requirements, saving you time and money.
Learn more about group discounts. 

Good customer service does more than satisfy your customers

Having a good customer service culture is key to the success of any business as this ensures that repeat business is secured and that they are likely to tell others about their experience. Understanding more about customer service will make your work more enjoyable and rewarding! 
In this customer service training course you will be shown real life scenarios of both good and bad customer service. You will see a telephone customer service scenario, a customer service desk scenario, and a language barrier scenario.

Frequently Asked Questions

Which occupations use this course?

The Customer Service Level 2 (VTQ) Course is perfect for:

  • Sales companies
  • Telesales
  • Medical staff
  • Reception staff
  • Shops
  • Banking
  • Staff training
  • Social care workers
  • Office staff
  • Any customer-facing employee

I want to complete a short practical module after completing the online course, is this possible?

We have a network of over 1000 approved and monitored instructors to deliver a short skill training session nationwide or we can come to your workplace to deliver the training. This blended training saves class time and provides the same qualification. Contact us on 01206 805359 to discuss your options.

What is CPD and why is having Certified CPD important?

CPD stands for Continuous Professional Development and is required in many business sectors. Even if you do not require a set CPD credit level, having Certifed CPD ensures the quality of training. ProTrainings are the highest gold standard of CPD ensuring that all courses are externally verified and mapped to the highest levels.

What is "SCORM ready" and will courses run on a LMS?

SCORM Ready means that online courses can run on any compatible Learning Management System (LMS). SCORM courses run seamlessly on your existing LMS system without a separate login so staff only login using the existing company system. ProTrainings online courses have an advanced SCORM ready system to give more features than any other company.

Learn more about ProTrainings training

ProTrainings Europe has produced over 350 video online courses and we also offer training at your workplace or at regional training centres nationwide

Endorsed training as video online, blended, classroom or virtual to meet your busy life. Choose from over 350 courses all CPD Certified with Evidenced Based Learning statements.

Discounts off future courses and company training solutions. Phone 01206 805359 for more information.

Benefits of Choosing ProTrainings for your Customer Service training

Train anywhere, on any device
Get Certified the Same Day
Unlimited Test Retakes
Your Progress Auto-Saves
Print Your Certificate Immediately