Customer Service. Understanding the principles of customer service and effective communication. Start today!

Customer Service. Understanding the principles of customer service and effective communication. Start today!

Customer Service. Understanding the principles of customer service and effective communication. Start today!

Our video courses are more engaging than traditional slideshow e-learning.
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Learn the principles of customer service

Good customer service is vital and it applies to most businesses in one form or another.  Where staff adopt good customer service skills, it makes the workplace not only more productive but also a much better environment.  Customer service training is also ideal to increase working relationships between employees.

This ProTrainings qualification is suitable for learners wishing to improve their knowledge of the importance of customer service including how to satisfy customers’ expectations. It is designed for learners who deal with customers on a daily basis as part of their job role and is applicable to a variety of work environments.  

The course includes different scenarios to give examples of how situations get out of hand and how they can be resolved.

Our Students Love Online Training

Our customers are happy with our courses and so are the companies they work for. Check out what our students have to say about their experience, or view more of our star ratings.

“Great course, very helpful.”

- Adrian, Headteacher
  • 5.0

“Video content was really good as was the summery description at the bottom. Easy to understand and really helpful.”

- Bethany
  • 5.0

Video-Based Training

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    The Convenience of Video Training:
  • Train anywhere, on any device
  • Get started right now - no waiting
  • Rewind and pause if you need to
  • Start now, finish later at your own pace

Reading pages and pages can be boring. And waiting for a class, time-consuming. At ProTrainings, we offer a better way with our high-quality, video-based courses. Each video is led by a qualified Instructor. Get started today.