Good customer service is vital and it applies to most businesses in one form or another. Where staff adopt good customer service skills, it makes the workplace not only more productive but also a much better environment. Customer service training is also ideal to increase working relationships between employees.
This ProTrainings qualification is suitable for learners wishing to improve their knowledge of the importance of customer service including how to satisfy customers’ expectations. It is designed for learners who deal with customers on a daily basis as part of their job role and is applicable to a variety of work environments.
The course includes different scenarios to give examples of how situations get out of hand and how they can be resolved.
This course comes with 3.0 hrs (6.0 class) of CPD, although the time to complete the course online may be less than this. Total course time includes 1 hour and 37 minutes of video training as well as knowledge reviews, final test, remedial help and reviewing downloaded material.
The content of this and all our courses has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines and come with a Certified CPD Statement as well as a ProTrainings Certificate and for online courses an Evidence Based Learning statement.
For full details of the contents of the online course visit the Customer Service Training page.
1. Understand the principles of customer service
2. Understand how customer needs and expectations are formed
3. Know the interpersonal skills and appropriate behaviour required in the customer service environment
4. Understand the principles of responding to customers’ problems or complaints
“Video content was really good as was the summery description at the bottom. Easy to understand and really helpful.”
“Great course, very helpful.”
