Understanding the principles of customer service and effective communication. Improve your productivity and customer satisfaction. Start today!

Understanding the principles of customer service and effective communication. Improve your productivity and customer satisfaction. Start today!

Understanding the principles of customer service and effective communication. Improve your productivity and customer satisfaction. Start today!

Our video courses are more engaging than traditional slideshow e-learning.

Learn the principles of customer service

Good customer service is vital and it applies to most businesses in one form or another.  Where staff adopt good customer service skills, it makes the workplace not only more productive but also a much better environment.  Customer service training is also ideal to increase working relationships between employees.

This ProTrainings qualification is suitable for learners wishing to improve their knowledge of the importance of customer service including how to satisfy customers’ expectations. It is designed for learners who deal with customers on a daily basis as part of their job role and is applicable to a variety of work environments.  

The course includes different scenarios to give examples of how situations get out of hand and how they can be resolved.

This course is available as a virtual remote class taught by a real instructor though our unique virtual training platform. Take your course from the comfort of your home or work and gain the same qualification as a traditional classroom course.

Accredited Training You Can Trust

You can be confident that every ProTrainings course is of the highest quality. Our online and classroom courses are endorsed by Skills for Care and we are proud to be one of a few training providers who have been nominated as a Skills for Care Centre of Excellence.

We are also proud to be a Training Qualifications UK Diamond Centre, which is the highest level you can attain and offer a wide range of regulated qualifications through TQUK and Future Awards and Qualifications.

All of our courses have also been independently verified for CPD so that you can print out a CPD certified time credit statement to prove your continuing professional development when you have finished your training.

Our commitment to quality assurance is also underpinned by ISO9001 AND ISO45001 accreditation and we are members of a number of trade organisations.

Our excellent network of instructors throughout the UK deliver courses that have been developed to make training engaging and informative. You will have access to video refreshers, updates and other useful training materials. With ProTrainings, the learning doesn’t finish when the course ends. For more information about our accreditations and endorsements, see our accreditations booklet.

  • CPD Certified
  • CPD Excellence
  • ISO 9001 Registered Firm
  • ISO 45001 Registered Firm
  • ISO 27001 Registered Firm
  • Approved for Regulated Qualifications
  • FutureQuals Approved Centre
  • Skills for Care Centre of Excellence
  • Online Training Approved by Skills for Care
  • Classroom Training Approved by Skills for Care
  • Association of Healthcare Trainers Member

Our Students Love Online Training

Our customers are happy with our courses and so are the companies they work for. Check out what our students have to say about their experience, or view more of our star ratings.

“Great course, very helpful.”

- Adrian, Headteacher
  • 5.0

“Good informative course, enhanced my knowledge.”

- Muhammad Shahbaz
  • 5.0

Video-Based Training

Iphone uk home
    The Convenience of Video Training:
  • Train anywhere, on any device
  • Get started right now - no waiting
  • Rewind and pause if you need to
  • Start now, finish later at your own pace

Reading pages and pages can be boring. And waiting for a class, time-consuming. At ProTrainings, we offer a better way with our high-quality, video-based courses. Each video is led by a qualified Instructor. Get started today.

Common Questions

Why do I need accredited training courses?

Whether you are employed, running a business or taking training for other reasons, you need to ensure the course is trustworthy and will pass due diligence checks.  Taking courses that are accredited gives you peace of mind of the quality, compliance and that your certificate will be accepted. Choosing ISO companies to ensure they are externally verified.

What is CPD and why is having Certified CPD important?

CPD stands for Continuous Professional Development and is required in many business sectors. Even if you do not require a set CPD credit level, having Certifed CPD ensures the quality of training. ProTrainings are the highest gold standard of CPD ensuring that all courses are externally verified and mapped to the highest levels.

What is "SCORM ready" and will courses run on a LMS?

SCORM Ready means that online courses can run on any compatible Learning Management System (LMS). SCORM courses run seamlessly on your existing LMS system without a separate login so staff only login using the existing company system. ProTrainings online courses have an advanced SCORM ready system to give more features than any other company.

Are courses all online or can I take a blended or class case locally?

Most of our courses are available as online or classroom-based at a training centre locally.  We can also send an instructor to your business to save travel and tailor the course to your business.  To save time and money you can take most courses in a blended format with online and class training.

I want to complete a short practical module after completing the online course, is this possible?

We have a network of over 1000 approved and monitored instructors to deliver a short skill training session nationwide or we can come to your workplace to deliver the training. This blended training saves class time and provides the same qualification. Contact us on 01206 805359 to discuss your options.

Do I receive a certificate after completing your online training?

Yes, when you complete the online course you will be able to download and print a compliant completion certificate, evidenced-based learning statement to confirm course content and a certified CPD statement. There is no extra charge for the certificate.  You can also buy a printed certificate to be posted to you for a small extra fee.

What training courses do you offer and how are they delivered?

We offer a full range of training courses across all business sectors as video online, blended and nationwide at your business or our local training centres. With over 300 courses you can learn at a time and place that meets your busy schedules and save money on travel and costs away from the office.