Three Easy Steps, One Exceptional Training

1) Purchase the training

Sign up and pay £24.95 + VAT and start your training straight away or enquire for group rates. You will receive 8 months of access to the videos, a printable student manual, an optional weekly video refresher email and a 3-year certificate and 3 hours certified CPD credits. Learn more

2) Pass the test

Take the video training and multiple choice test. Don't worry, you get another try if you don't pass. And your progress is saved, so you can leave and come back as often as you like. Learn more

3) Print your certificate

Print your certificate and verified CPD time statement and that's it! Your training is complete until it's time to renew again. So you don't forget, we'll send you a reminder email when your training is expiring.Learn more

Learn the principles of customer service

Good customer service is vital and it applies to most businesses in one form or another. Where staff adopt good customer service skills, it makes the workplace not only more productive but also a much better environment. Customer service training is also ideal to increase working relationships between employees.

This ProTrainings qualification is suitable for learners wishing to improve their knowledge of the importance of customer service including how to satisfy customers’ expectations. It is designed for learners who deal with customers on a daily basis as part of their job role and is applicable to a variety of work environments.

The course includes different scenarios to give examples of how situations get out of hand and how they can be resolved.

Accredited Training You Can Trust

You can be confident that every ProTrainings course is of the highest quality. Our online and classroom courses are endorsed by Skills for Care and we are proud to be one of a few training providers who have been nominated as a Skills for Care Centre of Excellence.

We are also proud to be a Training Qualifications UK Diamond Centre, which is the highest level you can attain and offer a wide range of regulated qualifications through TQUK and Future Awards and Qualifications.

All of our courses have also been independently verified for CPD so that you can print out a CPD certified time credit statement to prove your continuing professional development when you have finished your training.

Our commitment to quality assurance is also underpinned by ISO9001 AND ISO45001 accreditation and we are members of a number of trade organisations.

Our excellent network of instructors throughout the UK deliver courses that have been developed to make training engaging and informative. You will have access to video refreshers, updates and other useful training materials. With ProTrainings, the learning doesn’t finish when the course ends. For more information about our accreditations and endorsements, see our accreditations booklet.

Online Training Approved by Skills for Care

Classroom Training Approved by Skills for Care

Association of Healthcare Trainers Member

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Our Students Love Online Certification

Our Students Love Online Training

Our customers are happy with our courses and so are the companies they work for. Check out what our students have to say about their experience, or view more of our star ratings.

“Good informative course, enhanced my knowledge.”

- Muhammad Shahbaz

“Great course, very helpful.”

- Adrian, Headteacher

“Video content was really good as was the summery description at the bottom. Easy to understand and really helpful.”

- Bethany

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Video-Based Training

A Better Way With Video-Based Training

The Convenience of Video Training:

Train anywhere, on any device
Get started right now - no waiting
Rewind and pause if you need to
Start now, finish later at your own pace

Reading pages and pages can be boring. And waiting for a class, time-consuming. At ProTrainings, we offer a better way with our high-quality, video-based courses. Each video is led by a qualified Instructor. Get started today.

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