Accredited Training You Can TrustYou can be confident that every ProTrainings course is of the highest quality. Our online and classroom courses are endorsed by Skills for Care and we are proud to be one of a few training providers who have been nominated as a Skills for Care Centre of Excellence.
We are also proud to be a Training Qualifications UK Diamond Centre, which is the highest level you can attain and offer a wide range of regulated qualifications through TQUK and Future Awards and Qualifications.
All of our courses have also been independently verified for CPD so that you can print out a CPD certified time credit statement to prove your continuing professional development when you have finished your training.
Our commitment to quality assurance is also underpinned by ISO9001 AND ISO45001 accreditation and we are members of a number of trade organisations.
Our excellent network of instructors throughout the UK deliver courses that have been developed to make training engaging and informative. You will have access to video refreshers, updates and other useful training materials. With ProTrainings, the learning doesn’t finish when the course ends. For more information about our accreditations and endorsements, see our accreditations booklet.
Good customer service is vital and it applies to most businesses in one form or another. Where staff adopt good customer service skills, it makes the workplace not only more productive but also a much better environment. Customer service training is also ideal to increase working relationships between employees.
This ProTrainings qualification is suitable for learners wishing to improve their knowledge of the importance of customer service including how to satisfy customers’ expectations. It is designed for learners who deal with customers on a daily basis as part of their job role and is applicable to a variety of work environments.
The course includes different scenarios to give examples of how situations get out of hand and how they can be resolved.
Our Students Love Online CertificationOur customers are happy with our courses and so are the companies they work for. Check out what our students have to say about their experience, or view more of our star ratings.
“Video content was really good as was the summery description at the bottom. Easy to understand and really helpful.”
“Great course, very helpful.”
A Better Way With Video-Based Training
Reading pages and pages can be boring. And waiting for a class, time-consuming. At ProTrainings, we offer a better way with our high-quality, video-based courses. Each video is led by a qualified Instructor. Get started today.
